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How a purchase moves from confirmation to scope, milestones, delivery, acceptance, and support.
Effective July 22, 2026 · Last updated July 22, 2026
Syncognix sells remotely delivered professional services and digital work products. We do not ship physical goods, so shipping rates, carriers, tracking numbers, and physical-return procedures do not apply.
Stripe sends a payment confirmation after successful checkout. Syncognix then sends a welcome or next-step message to the purchaser's email, normally within one business day. That message identifies the intake, scheduling, access, or scope-confirmation step required to begin.
Paid consultations are scheduled by mutual availability after checkout and intake. The session is delivered by video or another agreed remote channel. Any included written action plan is normally delivered within 48 hours after the completed session unless the booking states a different timeline.
The service page or accepted written scope provides the target timeline. A target starts after required intake, access, content, and scope confirmation are complete—not merely at the moment of payment. Material scope changes, third-party outages, or delayed client feedback can move the schedule; we document the impact and revised next step.
Review windows and included revision rounds are stated in the applicable scope. Please identify any specific material mismatch promptly so it can be corrected within the delivery cycle. Silence does not waive rights, but prolonged inactivity can pause the project and release reserved team capacity after written notice.
Monthly or yearly plans are delivered throughout the paid service period using the capacity, support channel, and operating rhythm shown with the plan. Unused capacity expires or rolls over only where the purchased plan expressly says it does.
We serve eligible clients remotely, subject to sanctions, export rules, platform restrictions, and applicable law. A public statement that we collaborate worldwide does not mean every service is available in every country or for every use case. We may require identity, ownership, licensing, or end-use information before accepting regulated or restricted-adjacent work.
For an order or delivery question, email support@syncognix.com or call +1 (307) 445-3735. Include the purchaser name and order date so we can locate the engagement quickly. Refund and cancellation rules are available in our Refund, Dispute & Cancellation Policy.